My tracking says my order is delivered, but I don't have it. What should I do?

If you have selected Standard shipping and you haven't accepted the parcel your order should be at your local post office. Please check your mailbox for a card left by Australia Post.

If you have selected Express Shipping (no signature required) you have provided authority for the driver to leave your parcel unattended at the shipping address entered on your order. The parcel will normally be left at your front door or mailbox, but can sometimes be hidden out of sight behind pot plants or in a car port. For secure apartment blocks the parcel may also be left with a front desk or in a general parcel delivery area if the driver cannot access your front door. Please ensure you have checked all around your address to make sure you haven't missed your order and if you require further information please contact our courier company with your tracking number ready.

We cannot take responsibility for no-signature deliveries once left at your address, so we recommend selecting signature delivery if you feel your address is unsafe to have a parcel left.