I have a faulty product, what do I do?

If you have purchased your product from our online store please send through pictures and description with your order number to [e-mail].

If you have purchased from another retailer, they will generally replace/refund the item.

For this reason, we ask customers where possible to return to the store from which they purchased the item, where they can receive an exchange or refund for faulty goods.

You will need to have some sort of proof of purchase (bank statement, receipt) in order to get a replacement or store credit.